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PRODUCT & COMPANY
What is JUNIP?
JUNIP is a German infuser drinks company that develops, produces and provides you with a smarter and healthier alternative to sodas, syrups, lemonades and other sugar-filled drinks.
What can I use JUNIP for?
In addition to using JUNIP’s infusers as a mixer in non-alcoholic drinks, like sparkling or still water, you can use our JUNIP’s with various alcoholic beverages. You can also use our infusers as an ingredient for your baking and cooking. Please see our recipe page for inspiration.
What are the ingredients in JUNIP?
We only use natural organic aroma and water, nothing else.
Our products are certified organic, free from added sugar, free from GMO, free from artificial sweeteners, free from synthetic fragrances, free from synthetic preservations and free from synthetic colourings.
How do you sweeten your flavours?
We do not add any sugar or additives to our infusers, we believe in keeping it natural. Our JUNIP flavours come through the full freshness of the fruit, herb or plant itself.
Are your products gluten free? And what about GMO’s?
All our products are a gluten free and GMO is not for us!
Vegetarian and Vegan friendly?
How many servings will one JUNIP provide me with?
What’s the expiration date for a JUNIP bottle?
An unopened bottle lasts for approximately 14 months and an opened bottle for about 1 month when stored cool.
My JUNIP Strawberry tastes a bit different from the last time I bought one. What’s the reason?
Since JUNIP is a completely natural product, the taste of each infuser depends on the harvest of the respective ingredients and could therefore vary a little bit. Meaning that every single bottle is unique.
Where can I buy JUNIP’s infusers?
You can find all our JUNIP infusers under “INFUSERS” on our website where you can also buy our products. Additionally, we sell a variety of our products through selected retailers as well as online.
How can I sell JUNIP and become a distributor?
If you would like to provide your customers with a various and unique range of JUNIP infusers, please contact us at [email protected]
How can I contact JUNIP’s corporate office?
Our customers mean everything to us so unless we’re out collecting fruit, we’ll make sure to take time out for you straight away! Please feel free to pop by our office in Hamburg, alternatively, email us at [email protected]
PURCHASING & SHIPPING
Which countries do you ship to?
From Honolulu to Stockholm, São Paulo to Hamburg. We spread awesomeness world-wide.
What is the shipping cost and how long does the shipping take?
Guidelines and potential surcharge prices may apply according to DHL’s regulations.
How will I know once you’ve sent my products?
We’ll send you a confirmation email once your order and payment has been processed and received. If, for some reason, you have a problem receiving these emails, please contact us straight away at [email protected]
What do I do if my products haven’t arrived and I’ve been waiting for absolutely ages?
We’re very sorry about the inconvenience! We’ll do our very best to track down your products and if we can’t find them, we’ll resend them immediately. If, for some reason, your order hasn’t arrived please contact us at [email protected]
I’m having a problem ordering using this web site.
Please send an email to our customer support using [email protected] and they will be happy to assist you to complete your order.
I am not sure if my online payment went through?
JUNIP uses a payment processing company. In order for a payment to be processed your details are sent to them to check that you have entered valid details for a payment method. However, once you clicked on the “submit” button to send your card details, unless you receive a specific message back saying that it has failed, please assume that the order has been validated and the payment processed.
You should be orientated to a confirmation screen with an order number and receive a confirmation email. But – even if you don’t receive this email and you receive a general internet error message, the order may have been validated. Please do not use the “back” button as this will not undo an order once the submit button is pressed. If you are unsure if an order has been validated or if you have any other problems, please contact us via [email protected]
Are JUNIP’s bottles and packaging materials recyclable?
Both our glass bottles and our packaging materials are recyclable where facilities exist. We (just like you!) strive to conserve and protect our environment and planet!
Still haven’t found what you’re looking for or have feedback to share with us?
We love to hear from our customers so please feel free to reach out to us via [email protected]